Shipping Policy

All products are custom created just for you! All of our items are created and shipped from the USA! 

After you order:

Please allow 5 to 9 business days after your order for your product to be created since it is currently custom printed just for you in your size and design. In peak seasons, it may take up to 9 to 12 business days for your order to process. Thank you for your patience while we build up our stock levels in order to offer faster delivery in the near future. 

Peak seasons are estimated to be around the following times:

  • Valentines Day - February 14th
  • St Patrick's Day - March 17th
  • Easter - End of March
  • Mother's Day - May around the 3rd weekend
  • Father's Day -  June around the 3rd weekend
  • 4th of July - July 4th
  • Back to School - College Sports August thru middle of September
  • Halloween - October 31st
  • Thanksgiving - November 25th
  • Christmas/New Years  December 25th & January 1st

Shipping:

Once your product has been created and packaged, we will ship your item to you and we will email you a tracking number you can use to easily see where your package is on the map.

We ship via USPS in the USA and use a standard shipping method in order to send. Please allow up to 7 business days for USPS to deliver your package within the USA. In peak seasons due to coronavirus and high shipping volumes, USPS may take up to 14 business days. 

For shipments outside of the USA, we will use either USPS, DHL, UPS Mail Innovations, UPS Ground or Ascendia, depending on the country. Since there is a large variation of locations, please allow up to 30 days to receive your item and please use your tracking number to track the current location. 

Shipping Rates:

Orders shipped to the USA have a flat rate shipping fee of $4.89 If your order is $48.00 or higher, shipping is free within the USA. 

Orders shipped outside of the USA have a flat rate shipping fee of $9.89 If your order is $48.00 or higher, shipping is free outside of the USA. 

Tracking:

As mentioned above, you will receive a tracking number in order to track your package's exact location and when it will arrive. 

You will receive an email that looks like below and you will have a tracking number you can click on to view:

Returns:

All items are eligible for a return within 30 days of you receiving the item in the mail. We offer a 100% money back guarantee. Whether you need a new size exchange, a new design, or your money back, we are willing to work with you to ensure you are satisfied. Exchanges are absolutely free so you can shop worry free to make sure you get the right size. For our full return policy, please see https://lordislight.com/pages/return-policy.

If you are ready to start an exchange or have any questions you need clarified, please contact us via our contact methods listed out at https://lordislight.com/pages/contact. 

Unable to Ship To:

Due to high lost parcel rates/returns, we are unable to ship to the following countries:

  • UAE/AE
  • Peru
  • Kuwait
  • Chile
  • Israel
  • Reunion Island
  • Bahrain
  • Qatar
  • Brazil
  • Russia
  • Indonesia
  • Saudi Arabia
  • India
  • Bolivia
  • Egypt
  • Isle of Man
  • Sri Lanka
  • Latvia
  • Colombia